Before you send a brief

Only that it was available. We are a removals company with crews and vehicles, not a marketplace, not a comparison site and not a lead broker. If you asked us to name the single most useful thing on this website, it would be that sentence.

Not silently, and not as a matter of course. Where a job genuinely needs a specialist — a piano up four floors, a deep-sea container, licensed waste disposal — we say who is doing it and why, before you book rather than after.

On a long-distance move, yes — one crew and one vehicle from your door to the new one, with nothing transferred at a depot overnight. It is a more expensive way to run distance work and it removes the biggest single source of loss.

No, and we would rather say so than imply otherwise. We have vehicles that travel and crews who stay with the load. For a small local job in a town where we have nothing nearby, a local firm will beat us and we will tell you that.

Ask yourself how many evenings you have between now and the move, and be honest about the answer. Packing a three-bedroom house properly takes considerably longer than people allow, and running out of time on the night before is how the last third gets packed badly.

On the invoice, yes. In practice it moves work and risk onto you: cartons you pack are covered for damage arising from our handling but not for damage caused by the packing itself, which is the standard position across the trade.

Packing ahead of the day, protection, loading, transport, unloading, placement, unpacking, reassembly of what we dismantled, beds made if you want them, and the empty cartons collected afterwards. What is not included is deciding what you own.

Yes, and it is a common request. Kitchen and bedrooms unpacked so the house works on night one, the rest left boxed for you. Put it in the brief.

At every level, as standard, for anything that will not come out whole. Flat-pack that has been assembled once and moved twice is a separate conversation — some of it does not survive a third rebuild and we will say so before we touch it.

No. We will talk usefully, give you a sense of what a level involves, and tell you what the survey will be looking for. A figure given before anybody has counted is a hook rather than information, and the second figure always arrives later.

Video works well for flats and smaller houses and for anything a long way from us. In person is better for a house with a boarded loft, a full garage or thirty years in it — a camera cannot get properly into a loft hatch.

The measured volume, the access at both ends, the instruction level you have chosen, whether anything is being held, and how many addresses are involved. Not how urgent it sounds.

Yes, up to a point — moving up a level needs enough notice to book the packing crew. We will reissue the quotation in writing rather than adjusting anything verbally on the day.

Two things beyond the mileage. The packing standard rises, because a load on the road for hours works against itself in ways a short run never does. And the departure hour is set against the motorway rather than against convenience.

As long as the gap runs. Everything is inventoried at collection and the storage agreement sets out access and the notice we need to bring things back out.

Western Europe by road: France, Belgium, the Netherlands, Luxembourg, Germany, Switzerland, Austria, Italy, Spain, Portugal, Denmark, Sweden, Norway, Poland and Czechia. Four of those have their own pages here.

No. A container to Melbourne or a crate to Toronto is a different trade with different insurance and different expertise behind it. We will point you at somebody who does it properly rather than take the booking and hand it on.

We do, from the inventory taken at your property and working with an agent at the destination. What we cannot obtain are the documents attached to you personally — a tax number, a residence registration, a permit.

Yes, and the planning runs backwards from the downtime you can afford rather than from what would suit us. Out-of-hours and weekend work is normal on commercial jobs.

That is usually the whole constraint. Tell us the dilapidations date and the new lease start and we will build the sequence around them, including storage in the middle where the two do not meet.

We crate, transport and place it. Disconnection, reconnection and anything involving a server rack or live systems needs your own people or a specialist, and we will say so rather than improvising.

Yes, and on commercial work we produce one as standard. It records what was collected and where it went, which is what a finance team or an insurer will actually ask for.